Accessibility Statement PolicyClient Feedback

PULSE Skin & Laser Clinic



Commitment

Pulse Skin and Laser Clinic strives at all times to ensure that all persons within its community are aware of their rights and responsibilities to foster an accessible and inclusive environment with and for persons with disabilities and to provide its goods and services in a way that respects the dignity and independence of people with disabilities and is committed to meeting the needs of people with disabilities in a timely manner and to ensuring full compliance under the Accessibility for Ontarians with Disabilities Act (AODA), Customer Service Standard, and the Integrated Accessibility Standards Regulation for Information and Communications and Employment.

Our goal is to provide services that are accessible and can be effectively used by everyone, including people with disabilities; and to ensure accessibility for our employees and our members/guests that we serve. All goods and services provided by Pulse Skin and Laser Clinic shall follow the principles of dignity, independence, integration and equal opportunity.

Pulse Skin and Laser Clinic is committed to becoming a barrier free environment and meeting the requirements of all existing legislation and its own policies and goals related to identifying, removing and preventing barriers to people with disabilities that might interfere with their ability to make full use of the services provided by Pulse Skin and Laser Clinic.

Car parking

Parking is available for disabled guests that are conveniently located in front the clinic with an accessible ramp.

Barrier Free Washroom

An accessible toilet is available at the end of the corridor from reception. The toilet has an accessible grab bar on the left side of the toilet.

Support Persons

Any person with a disability who is accompanied by a support person will be allowed to enter our premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.

Assistive Devices

Persons with disabilities may use their own assistive devices as required when accessing goods or services. In cases where the assistive device presents a safety concern or where accessibility might be an issue, other reasonable measures will be used to ensure the access of goods and services.

Service Animals

A person with a disability may enter the premises accompanied by their guide dog or service animal in areas of the premises that are open to the public, unless the animal is excluded by another law. If a service animal is excluded by law, other measures to provide services to the person with a disability may be used.

Training

Training will be provided to all employees who deal with the public; revised training will be provided in the event of changes to legislation or Pulse Skin and Laser Clinic policy, practice and procedure.

The training will include information on the purposes of the AODA, requirements of this Regulation, how to communicate and interact with people with disabilities, how to interact with service animal or support person.

Notice of Disruptions in Service

Service disruptions may occur due to reasons that may or may not be within the control or knowledge of Pulse Skin and Laser Clinic. In the event of any temporary disruptions to facilities or services that customers with disabilities rely on to access or use, reasonable efforts will be made to provide advance notice.

Feedback Process

Pulse Skin and Laser Clinic shall provide guests with the opportunity to provide feedback on the service provided to persons with disabilities. Information about the feedback process will be readily available to all guests and notice of the process will be made available at reception. FEEDBACK.can also be submitted online.

Client Feedback