Policies and Procedures


Book an Appointment

We ask that you consider our policies not as restrictions but as indispensable rules, which allow us to provide high standards of service where our professionals can focus on your needs. With regard to appointment cancellation fees, these are unfortunately necessary due to unavoidable expenses and valuable time allocated to clients and patients when they make the appointments.

We welcome you to Pulse Skin & Laser Clinic and wish you a wonderful experience.

Appointments

To make an appointment; please contact us directly by calling 905-813-3200. Upon scheduling your appointment, patients will be asked to use a credit card to guarantee the appointment. You will not be charged a fee for your appointment. A $50 fee will Only be applied to your credit card should you cancel within less then 48 hours or fail to show up for your appointment.

We also recommend that you schedule future appointments in advance to ensure your preferred time is available. All booked appointments will be confirmed by our staff via a telephone call reminder a day or two before your appointment.

No-show Patients who do not turn up for their treatment appointed time are also charged the $50 deposit fee. A major credit card will be needed to secure appointments. Gift cards are not valid as form of payment for no-show fees. This courtesy enables us to maintain a higher availability of our time for you as well as others. By scheduling an appointment, you are agreeing to our cancellation policy.

FIRST VISIT – Please arrive 15 minutes prior to your first appointment to allow ample time to check in and complete intake paperwork.

CONSULTATION FEES - An initial consultation are free of charge to all new patients.

LATE ARRIVAL – If arrival is delayed, we will make every effort to accommodate your full appointment but service time may be abbreviated to avoid delays for other guests. Abbreviated treatments are charged at full value.

PUNCTUALITY - We request that you arrive 15 minutes prior to your scheduled appointment time. When booking services at Pulse Skin & Laser Clinic, your appointment is scheduled with a technician whose time is allocated exclusively for your scheduled treatment. We will make every effort to accommodate your full appointment but service time may be abbreviated to avoid delays for other guests. If you are late for a scheduled appointment, our company policy offers you two options:

1. You may opt to shorten your treatment
2. You may prefer to reschedule your appointment at a more convenient time, however, a cancellation charge will be incurred.

CANCELATION POLICY- We understand that occasionally you may have to cancel an appointment with us. However, we do ask that you give us fair warning. You will be emailed or called before to confirm your appointment. As a courtesy to our clients and staff, it is company policy for all clients to give 48 hours’ notice of reschedule or cancellation. Failure to do so will result in a $50 fee.

PRICES & PROMOTIONS – We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website and spa menu updated accordingly, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When presented with more than one discount opportunity, we will automatically give patients the discount of greater value at the time of purchase.

TIPPING - Tax and gratuities are not included in your total amount. It is common practice to tip 15% – 20% of the original service price. Please feel free to extend a gratuity as a result of your experience, they are greatly appreciated. Gratuities are accepted in the form of cash or credit card.

PAYMENTS – Because our practice is limited to elective aesthetic medicine, we do not bill insurance. All prices are subject to change without notice. We accept cash, Visa®, MasterCard®, American Express, and Pulse Skin & Laser Clinic gift cards; we do not accept cheques or email money transfer.

GIFT CARDS – Gift cards may be used toward any service or product offered at Pulse Skin & Laser Clinic (some restrictions may apply). Gift cards not redeemable for cash.

PERSONAL BELONGINGS – Personal belongings are the full responsibility of the spa guest and should be kept in your possession at all times. Pulse Skin & Laser Clinic is not responsible for lost or damaged items.

SCHEDULING – All following appointments will be pre booked at the end of a treatment session. If you cannot pre book directly after your appointment due to work commitments, rosters, etc, notify Pulse Skin & Laser Clinic ASAP as to when you can attend your next appointment, as we cannot guarantee appointment availability if bookings are not made well in advance.

PROVIDER REQUESTS – We respect your desire to be with a particular treatment provider but we may not always be able to meet special requests due to illness, vacations, and unforeseen schedule changes.

SAFETY-Your comfort and well-being are very important to us. Prior to receiving your service, please inform us of any medical conditions including pregnancy, hypertension, injuries, allergies, Sun Exposure, disabilities or illnesses. Talking with your technician will help customize your service to ensure your maximum safety and benefit.

TEENS - Clients between 15 and 18 years old must present written permission from their parents or guardian prior to their first spa service. Clients under 15 years old must have a parent or guardian present at all times.

FULL DISCLOSURE – Our #1 goal is for you to be happy with our service and to love the results you achieve. We believe in full disclosure, which means we strive to ensure that you understand the treatments you receive and the risks and benefits associated with each of them. With this in mind, please be assured that our team will only recommend treatments and products that will benefit you specifically and which are medically appropriate for you. And if you have any questions at any time, please ask. We’re here to help!